GRAYS TUITION CENTRE
CALL / TEXT
07582 50 40 30
Easiest way to contact us is by calling us. Our lines are open from Mon - Fri: 10am - 8pm
Sat & Sun: 10am -5pm
Outside the calling hours, you may email us and a member of staff will endeavour to contact u within 48 hours
If you would like a member of staff to call you, then you can send a brief message using the contact form below stating the best time to call you back.
Parking: London Road (Pay and Display) 15 mins free
Morrison: £1 for 3 hours which is refundable if you shop at Morrisons (Min £5)
As you come out of the station, cross the Morrisons car park and turn right into London Road. We are located before the Magistrates Court building on the left
Complete the form below and submit for a quote
Develop a passion for learning. If you do, you will never cease to grow.
We are currently looking for a tutor who can teach upto GCSE & A-Level English.
Previous experience will be preferrable but not necessary as full training is provided.
We require two Science tutors currently:
Applicants with previous experience will be given priority. If previous experience is absent then we may still consider the applicant if they have excellent academic results and are willing to be trained.
If you are interested in any of the vacancies above, please send your CV and covering letter to:
We wish you best of luck!
Complaints Procdure - Jan 2017
Policy statement: Complaints Procedure
Grays Tuition Centre is committed to providing a safe, stimulating, consistent, and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put right and learn from our mistakes. This policy constitutes the setting’s formal Complaints Procedure. It will be displayed on the premises at all times. Under normal circumstances, the Manager will be responsible for managing complaints. If a complaint is made against the Manager, the Directors will conduct the investigation. All complaints made to staff will be recorded in detail on an Incident Form.
If a parent/carer has a complaint about some aspect of the Setting’s activity, or about the conduct of an individual member of staff, it will often be possible to resolve the problem by simply speaking to the individual concerned and/or the Manager. The Setting is committed to be open and regular dialogue with parents/carers and the Setting welcomes all comments on its services. In the first instance, parents/carers are encouraged to speak directly to the relevant member of staff, if deemed appropriate. If not, the Manager should be approached and they will try to resolve the problem. If a satisfactory resolution cannot be found, then Stage Two of the procedure will formally come into operation.
If informal discussions of a complaint or problem have not produced a satisfactory resolution to the situation, parents/carers should put their complaint in detail and in writing to the Grays Learning Centre Manager. If the Setting Manager has good reason to believe that the situation has child protection implications, they will contact the Local Safeguarding Children Board, according to the procedure set out in the Child Protection policy. If any party involved in the complaint has a good reason to believe that a criminal offence has been committed, then they will contact the police. The Setting will acknowledge receipt of the complaint as soon as possible - within three working days at least – and fully investigate the matter within 15 working days. If there is any delay, the Setting will advise the parent/carer of this and offer an explanation. The Setting Manager will be responsible for sending them a full and formal response to the complaint. The formal response to the complaint in writing from the Setting will be sent to the parent/carer concerned and copied to all relevant members of staff if appropriate. The response will include recommendations for dealing with the complaint and for any amendments to the Setting’s policies or procedures emerging from the investigation. The Centre Manager will arrange a time to meet the parent/carer concerned and any other relevant individuals, such as members of staff, to discuss the complaints and the Setting’s response to it. The Setting Manager will judge if it is best for all parties to meet together or if individual meetings are more appropriate.
If at the conclusion of this process parents/carers remain dissatisfied with the response they have received, the original complaint along with the Setting’s response will be passed to the Registered Person who will adjudicate the case. The directors will communicate a detailed response, including any actions to be taken, to both the Setting Manager and the parents/carers concerned within 15 working days.
If, after discussion, the complainant is not satisfied, then he/she should contact the Managing Director of the Setting:
Grays Tuition Centre Limited,
10-12 London Road,
Telephone 07582 50 40 30
If the complainant is still not satisfied, they should contact OFSTED quoting the Grays Learning Centre’s Ofsted registration number EY445883:
Policy statement: Safeguarding Children
Grays Tuition Centre’s first responsibility and priority is towards the children in its care. If we have any cause for concern we will report it, following the Local Safeguarding Children Board procedures. The relevant local procedures that are held by us are available on request. We understand that child abuse can be physical, sexual, emotional and neglectful, or a mixture of these. We will notify Ofsted of any allegations of abuse that are alleged to have taken place while the children are in our care.
Procedure (how we will put the statement into practice)
Staff at Grays Tuition Centre will be encouraged to keep up to date with child protection issues and relevant legislation by attending regular training courses and by reading relevant publications. This would help staff to be aware of the signs of abuse or neglect and what to do if they have a concern.
We have copies of, and are familiar with, the Local Safeguarding Children Board procedures and ‘What to do if you’re worried a child is being abused – summary’. Every six months we will check that we have the latest version of the relevant procedures (or any documents that may replace them in the future). And we will ensure that staff keep their knowledge of safeguarding children up to date by regularly accessing training in safeguarding and promoting the welfare of children.
Child protection concerns that could identify a particular child are kept confidential and only shared with people who need to know this information.
Parents must notify us of any concerns they have about their child and any accidents, incidents or injuries affecting the child, which will be recorded.
If we are concerned about a child’s welfare and we notice
•significant changes in children’s behaviour, unexpected bruising or marks or signs of possible abuse
•any comments made which give us cause for concern
•decline in general wellbeing which causes concern or
•signs of neglect
we will contact the local authority Children’s Services department and Ofsted to report our concern.
We will implement the Local Safeguarding Children Board procedures without delay to minimise any risk to the child. We will call the local children’s services’ duty desk immediately; if it is known that a child is at risk of harm. We will follow it up with a letter within 48 hours. We will keep a factual record of the concern and will ask the parents for an explanation, providing it does not put the child at risk.
If a child tells us that they or another child is being abused, we will:
•show that we have heard what they are saying, and that we take their allegations seriously
•encourage the child to talk, but we will not prompt them or ask them leading questions. We will not interrupt when a child is recalling significant events and will not make a child repeat their account
•explain what actions we must take, in a way that is appropriate to the age and understanding of the child
•write down what we have been told using exact words where possible
•make a note of the date, time, place and people who were present at the discussion
•then report our concerns immediately to the Children’s Services department who has the experience and responsibility to make an assessment of the situation.
If an allegation is made against us, we will report it to Ofsted and Thurrock’s children’s services, following the Safeguarding Children Board procedures.
We will keep children and parents details confidential.
In all instances we will record:
•the child’s full name and address
•the date and time of the record
•factual details of the concern, for example bruising, what the child said, who was present
•details of any previous concerns
•details of any explanations from the parents
•any action taken such as speaking to parents.
Useful telephone numbers and addresses
Thurrock’s Children Services: Assessment team
Civic Offices, New Road, Grays, Essex, RM17 6SL
01375 652802 firstname.lastname@example.org
Grays police station01375 391212
Piccadilly Gate, Store Street, Manchester, M1 2WD 0300 123 1231
NSPCC child protection helpline – 24-hour helpline for people worried about a child